For the Office Manager chasing repair technicians and apologising for the bad office coffee.
High-street coffee your team actually loves. A machine that gets fixed the same day it breaks. And an office kitchen that's no longer your responsibility.
Because from now on, we're the coffee person. We handle the sorting,
and you get the credit.
Enjoy the same full service we've given hundreds of UK offices, FREE in your office for a week. No contract, no payment, no obligation. Then your team decides if it stays.
Here's exactly what you get:
- YOU GET high-street quality coffee, ground fresh for every cup, on Office-Grade Swiss and Italian built machines. Espresso, americano, latte, cappuccino, flat white, hot chocolate, whatever your team actually orders.
- YOU DON'T HAVE TO choose the machine yourself or be the coffee expert. Just tell us about your workplace and we'll recommend the best fit.
- WE bring it, install it, stock it, train your team and handle the support afterwards.
- IF IT PLAYS UP, one call usually sorts it out. If not, an engineer will be at your office within 24 hours. If it still doesn't behave, we swap the machine.
- ZERO RISK. It sits next to your current setup, so your team can try both and tell you which they prefer. No signing, no payment, no obligation.
- IF YOU DON'T WANT IT, just say no and we take it away. You've signed nothing and paid nothing.
30 seconds. Two questions and your details.
"After more than five years, we trust them to do what they say and to be there when we need them."
Christine Fowler · Office Manager, Transport Exchange Group
All from one supplier. One number. Nothing to chase. That's our Brew & Backup System, trusted by hundreds of UK offices.
Trusted by hundreds of UK offices.
The three things people ask before they get this far
Is it actually free?
Yes. No card, no payment, no agreement. If you don't want it, just say no and we take it away.
We've already got a supplier.
Keep them. Ours goes in alongside yours for the week. Your team tells you which they prefer.
It's not my call to make.
It isn't a decision yet. The week is free from start to finish: nothing to sign, nothing to pay, nothing to cancel. Your office uses it, then you take the evidence to whoever signs things off.
Before you go looking at new machines.
Are you sure the machine is the problem?
Most offices assume the machine is the problem. Usually it isn't. A new machine fixes a fortnight, then you're back here.
Tick any that sound like your office, and watch what the meter says.
Nothing to diagnose yet.
The coffee
The supplier
Nothing to diagnose yet.
You don't need a new machine. You need a supplier who owns it.
They're rare, because most suppliers serve cafés and restaurants too. We only serve offices. It's the whole business.
Most suppliers sell the same machines to cafés, restaurants and offices, then support them the same way too. We used to be one of them. We started serving businesses in 2013, and by 2020 we'd worked out that offices and cafés are two different problems. So we stopped doing everything else and went office-only.
Twelve years and hundreds of offices in, everything we do is specified for how an office actually works, because we've spent long enough in them to know exactly where it goes wrong. A rush at half nine. A quiet afternoon. Nobody on site whose job is coffee. And the machine playing up on the one morning there's a client in.
So here's the whole arrangement, in three parts. Most offices buy these from three different companies, which is exactly why nobody owns it when something goes wrong.
THE MACHINE
Swiss and Italian built, office-grade, sized to your headcount and your layout. Bigger sites usually want two machines in the right places rather than one everybody queues at. Three year warranty.
THE BEANS
Real beans, ground fresh for every single cup. Roasted within about four weeks of reaching you, not pre-ground and sat in plastic for months. Fresh milk or high grade soluble, delivered on schedule, so you never run out and nobody brings in supermarket beans that wreck the grinder.
We won't put our name to coffee we wouldn't serve in our own office.
THE SUPPORT
You ring or WhatsApp 07833 339224 and a person who knows your machine answers. Not a ticket. Not a queue. If it needs more, an engineer is at your office within 24 hours. If we can't fix it there, we swap the machine. That's what we've done across hundreds of UK offices.
One supplier for all three. That's why it's called Brew & Backup: most offices are buying those two things from two different companies, and neither one owns the result.
No queues. No notes on the fridge. No mid-morning coffee runs. Your team walks in, makes proper coffee and gets on with the day. The kitchen stops being where people complain and starts being where they actually go.
"Leasing keeps the machine off our capital budget and gives us a fixed monthly cost, so it's straightforward to plan for."
Rob Elliott · Finance Manager, The Burton Street Foundation
And when it does play up, we step in quickly. You're not the one left dealing with it.
Most faults never get as far as an engineer.
The ones that do, get one within 24 hours.
Across hundreds of offices and around 12,000 coffees a day, we know what breaks. It's almost always one of five things:
The coffee isn't hot enough
The milk's coming out warm
The machine's showing an error
The drinks are dispensing too small
It needs cleaning more often than you'd expect
Four of those five are sorted on the phone in under two minutes.
So here's exactly what happens, every time:
You ring. We stay on the line. A person who knows your machine talks you through it. You don't diagnose anything and you don't look anything up. It's usually working before you hang up.
If it needs hands on it, an engineer is at your office within 24 hours. You don't chase it, you don't book it, and you're not waiting until next week.
If they can't fix it there, we swap the machine. You're never left without coffee while somebody works out whose job it is.
We'd rather sort it in ninety seconds on the phone than have you waiting until next Tuesday. But you never have to work out which one it needs. You ring, we decide, and every version of it is already covered: the call, the engineer, the parts, the swap. That's what we've been doing across hundreds of offices and 12,000 coffees a day, and it's what the 24 hour response and the three year warranty are there for.
"OBC fitted around the wider programme and took that job off my list."
Holly · Office Manager, Advania Leeds
That's the difference in a sentence. Here it is across a normal week.
Same office. Different supplier.
NOW
WITH US
Something goes wrong
Now
You ring, you wait, you ring again
With us
You ring, a real person answers, it's usually sorted on the call
The machine's showing an error
Now
It's been like that since Monday
With us
Two minutes on the phone, or an engineer at your office within 24 hours
Half ten in the morning
Now
Half the team's walked to the high street
With us
The queue's at the machine, not down the road
Someone's coming in for a meeting
Now
You're explaining that it's instant or tap water
With us
You make them a proper coffee without thinking about it
Your to-do list
Now
Has coffee admin on it, again
With us
Coffee stops being a problem
And it costs less than the walk to the high street.
You don't need a quote.
Here's the pricing.
From £19.40 + VAT
a week for the machine, sized to your office
From 15p
a drink. Black coffee 15p, cappuccino or latte around 25p, hot chocolate 21p
No setup fee · No minimum order · No monthly quota · No spend commitment
What a cup actually costs, and what it actually is
We're in the middle of that list on purpose.
Some of your team are already paying the top price every morning. The rest are drinking something they don't like, which costs you anyway: in the twenty minutes they're out of the building, in the coffee you're buying that nobody finishes, and in you still being the one they mention it to.
With us, an office of sixty works out at about £3 a head a week, based on three drinks a person a day, five days a week. Less than one coffee shop cup.
Getting other quotes?
Four things to check.
Office coffee is quoted in two parts, the machine and the drinks. Move the cost between them and two quotes look nothing alike.
A FREE MACHINE ISN'T FREE.
You pay a monthly minimum whether your team drinks it or not, so the bill doesn't move when the office is half empty. And what you're buying is usually instant powder on older kit, which is the part that costs you twice: once on the invoice, and again when nobody drinks it and they go back to buying their own.
VERY LOW PER-CUP PRICES USUALLY MEAN INSTANT.
Powder and hot water, not beans ground per cup. It costs less because it is less.
OLD MACHINES COST NOTHING TO GIVE AWAY.
Equipment gets offered free when it's near the end of its working life, not the start.
THE REAL TEST IS WHAT YOUR TEAM DOES WITH IT.
A cheap cup nobody drinks costs more than a good one everybody does. You're paying for the machine, paying for the coffee, and they're still buying their own on the way in. That's the same money twice, for coffee that's worse.
You've seen this with printers. The machine's cheap because the ink isn't.
Coffee works the same way. We price both parts up front and put them on this page, so there's nothing to work out later.
What's next?
You do three things.
We do the rest.
Fill in the form, 30 seconds
Two questions and your details. Nothing else.
Ten minutes on the phone with James
He'll ask about your office and tell you what fits. You pick the install day, we work around your diary.
Be in on install day
We arrive, fit it, test it and show your team how it works. Usually done inside an hour.
Fill in the form, 30 seconds
Two questions and your details. Nothing else.
Ten minutes on the phone with James
He'll ask about your office and tell you what fits. You pick the install day, we work around your diary.
Be in on install day
We arrive, fit it, test it and show your team how it works. Usually done inside an hour.
Then nothing. No lease or purchase agreement before you try it. Nothing to cancel, nothing to arrange, nothing else on your list.
"OBC fitted around the wider programme and took that job off my list."
Holly · Office Manager, Advania Leeds
We install 12 to 15 offices a month, because James and Jodie's team do them properly rather than quickly. Two questions and we'll know whether we're a fit.
Typically installed within five working days, subject to machine availability and site readiness.
Here's what they have to say
Leasing keeps the machine off our capital budget and gives us a fixed monthly cost, so it's straightforward to plan for.
Rob Elliott · Finance Manager, The Burton Street Foundation
What really stood out was their consultative approach, taking the time to understand our specific needs and preferences. Installation was seamless and the team ensured we were confident using the new machine from day one.
Kuldip Basra · Office Manager, Advania Sheffield
With equipment in constant use, occasional issues are inevitable. What matters is what happens next. They respond quickly, explain things clearly, show our team how to resolve simple problems, and take responsibility for fixing anything else without fuss.
Christine Fowler · Office Manager, Transport Exchange Group
There was already a huge amount to organise before the team moved in. We needed the coffee setup to arrive when it was supposed to, look right in the new office and just work. OBC fitted around the wider programme and took that job off my list.
Holly · Office Manager, Advania Leeds
The things people ask us
That's the bit we take off you. Tell us how many people, how the building's laid out and where they'd actually use it, and we'll tell you what fits. You don't need to know any of that before you talk to us.
They took the time to understand how our teams would use the building and recommended multiple fresh-milk machines in the right locations, which spread demand and reduced queues.
Christine Fowler · Transport Exchange Group
The trial week costs nothing at all. There's no charge for it, no card, and no agreement. If you decide to carry on afterwards, machines start at £19.40 + VAT a week and drinks start at 15p, and you only pay for what gets drunk. No setup fee, no minimum order, no quota. Your machine rate is locked for as long as you're with us, and if bean prices move we tell you before they do, not after.
Leasing keeps the machine off our capital budget and gives us a fixed monthly cost, so it's straightforward to plan for.
Rob Elliott · Finance Manager, The Burton Street Foundation
That's precisely what the free week is for. Your team uses it for five days and you find out for certain instead of guessing. If it's wrong, we take it away and you've lost nothing. And if your office changes later, we sort that too. One client outgrew their first machine after four years, told us, and we specced a bigger one.
There isn't a version of this where you're defending a bad decision. The week is free, there's nothing to sign, no contract and no card taken. If it doesn't suit the office you say no, we take the machine away, and that's the end of it. The riskier option is the one you're already running.
One of the easier ones for us. We work around the fitout schedule so the coffee's in and working before the team walks through the door, rather than being another thing on your list six weeks after you've moved.
We needed the coffee setup to arrive when it was supposed to, look right in the new office and just work. OBC fitted around the wider programme and took that job off my list.
Holly · Office Manager, Advania Leeds
The two people who'll actually pick up the phone
We started serving businesses in 2013. By 2020 we'd worked out that offices and cafés are two different problems, and that most suppliers treat them as one. So we stopped doing everything else and became office coffee specialists. That's when The Office Brew Crew started.
The thing we kept seeing was an arrangement broken from the start. A machine from one place, beans from another, support from a third, and nobody owning the result. Between us we've spent years in coffee and in operations, so we know where most office coffee services quietly fall short. We built the Brew & Backup System to do what the rest of the industry doesn't: own the whole thing, from the machine and the beans to the support when something goes wrong.
Twelve years in, hundreds of offices and around 12,000 coffees a day, we still keep it small enough that you're not talking to a call centre. Ring or WhatsApp 07833 339224 and you get a person who knows your account.
Office coffee shouldn't be a job, and it certainly shouldn't be yours. You've got more important things to manage.
If anything falls short of what we've promised, the response, the coffee or the machine, ring us. We'll make it right or we'll take the machine back. That's not just what we say. It's what we've been doing since 2013.
James and Jodie